ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.16 No.2 pp.193-201
DOI : https://doi.org/10.12812/ksms.2014.16.2.193
DOI : https://doi.org/10.12812/ksms.2014.16.2.193
외식업 종사자의 직무특성이 직무만족과 스트레스에 미치는 효과와 사회적 지원의 조절효과
The effects of job characteristics on job satisfaction and stress, and the moderating effect of social support in food service business
Received April 24, 2014; Revision Received June 13, 2014; Accepted June 19, 2014.
Abstract
This paper reviewed the effects of job characteristics(role conflicts, emotional labor, job importance and jobautonomy) on satisfaction and stress, and the moderating effect of social support. Based on 2,982 questionnairesamong raw data of Korea Safety and Health Agency’s national survey, the results of multiple regressionanalysis appeared as follow; 1) role conflict effect negatively on job satisfaction, and emotional labor, jobimportance and job autonomy effect positively on job satisfaction. 2) role conflict effect positively on stress,and emotional labor, job importance and job autonomy effect negatively on stress. 3) social support moderatespositively 2 relationships-between role conflict and job satisfaction, between job autonomy and job satisfaction,but moderates negatively between job autonomy and stress.
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18.Kang, D. M. et al.(2005), Modern understanding of job stress, Koryo Medical Book.
19.Lankau, M. J., Carlson, D. S., Nielson, T. R. (2006), "The mediating influence role stressors in the relationship between mentoring and job attitudes", Journal of Vocational Behavior, vol. 68, pp. 308-322.
20.Li, F., Jiang, L., Yao, X, and Li, Y.(2013), "Job demands, job resources and safety outcomes: The roles of emotional exhaustion and safety compliance", Accident Analysis and Prevention, vol. 51, pp. 243-251.
21.Mikolajczak, M., Menil, C., & Luminer, O.(2007), "Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes." Journal of Research in Personality, vol. 41, pp. 1107-1117.
22.Nahrgang, J. D., F. P. Morgan, and D. A. Hofman(2011), "Safety at work: A meta analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes", Journal of Applied Psychology, vol. 96, no. 1, pp. 71-94.
23.Price, J. L., and C. W. Mueller(1986), "Absenteei sm and turnover of hospital employees," Monogr aphs in Organizational Behavior and Industrial Relations, 5, JAI Press Inc.
24.Van Dyne, L., Graham, J. W., & Dienesch, R. M.(1994), "Organizational Citizenship Behavior: Construct redefinition, measurement, and validation." Academy of Management Journal, 37, pp. 765-802.
25.Winnubst, J. A. M.(1984), "Stress in organizati ons", In P. J. D. Drench, et al.(Ed.), Handbook of Work and Organizational Psychology, Vol. 1, John Wiley & Sons.
2.김정석(2011), Organizational Commitment and Voluntary Turnover in Daedeok Innopolis Venture Enterprises, Sangji Uni. Doctoral dissertation paper.
3.박기용(2003), 편익에 의한 시장 세분화연구: 패밀 리레스토랑을 중심으로, 경희대학교 대학원 박사학 위논문.
4.산업안전보건연구원(2013), 근로환경조사 원시자료 이용 지침서: 2차 근로환경조사를 중심으로.
5.생산성본부(2014), 2013 comparative analysis of OECD nations's productivity.
6.안관영(2014), "안전참여 활동에 대한 직무요구-자 원 모형의 적용 및 안전 자기효능감의 조절효과", 대한안전경영과학회지 제16권 1호, pp. 109-117.
7.안관영(2006), "안전분위기의 구성요소 및 안전사고 수준과의 관계", 경영교육논총, 44, pp. 201-223.
8.안혜영(2011), The effect of acculturation, social support and self-esteem on job stress & job satisfaction : focusing on K airlines foreign cabin crew, Master dissertation of Sejong University.
9.장철영․권영주(2006), "사회적 지원의 직무스트레 스 조절효과에 관한 연구: 교육공무원들의 심리적 탈진을 중심으로", 한국사회와 행정연구, 제17권 제 3호, pp. 157-180.
10.Austin, E. J., Dore, T. C. P. & O'Donovan, K. M.(2008), "Associations of personality and emotional intelligence with display rule perceptions and emotional labour", Personality and Individual Differences, 44, 679-688.
11.Barling, J., Kelloway, E. K., and Roderick, D. I.(2003), "High-quality work, job satisfaction, and occupational injuries", Journal of Applied Psychology, vol. 88, no. 2, pp. 276-283.
12.Baron, R. M. & D. A. Kenny (1986), "The Moderator-Mediator Variable Distinction in Social Psychology Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology, 51(6), pp. 1173-1182.
13.Cohen, J, and P. Cohen(1983), Applied multiple regression/correlation analysis for the behavioral science, Hillsdale, New Jersey: Laerence Erlbaum Associates.
14.Demerouti, E., A. B. Baker, E. Nachreiner, and W. B. Schaufeli(2001), "The Job Demands-Resources Model of burnout", Journal of Applied Psychology, vol. 86, pp. 499-512.
15.Godard, J.(2001), "High performance and the transformation of work? The implications of alternative work practices for the experience and outcomes of work", Industrial and Labor Relations Review, vol. 54, pp. 776-805.
16.Korea Agro-Fisheries & Food Trade Corporation(2011), http://www.atfis.co.kr
17.Hackman, J.R.,& G.R. Oldham(1980), Work redesign, MASS: Addison-Wesley Pub. Co..
18.Kang, D. M. et al.(2005), Modern understanding of job stress, Koryo Medical Book.
19.Lankau, M. J., Carlson, D. S., Nielson, T. R. (2006), "The mediating influence role stressors in the relationship between mentoring and job attitudes", Journal of Vocational Behavior, vol. 68, pp. 308-322.
20.Li, F., Jiang, L., Yao, X, and Li, Y.(2013), "Job demands, job resources and safety outcomes: The roles of emotional exhaustion and safety compliance", Accident Analysis and Prevention, vol. 51, pp. 243-251.
21.Mikolajczak, M., Menil, C., & Luminer, O.(2007), "Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes." Journal of Research in Personality, vol. 41, pp. 1107-1117.
22.Nahrgang, J. D., F. P. Morgan, and D. A. Hofman(2011), "Safety at work: A meta analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes", Journal of Applied Psychology, vol. 96, no. 1, pp. 71-94.
23.Price, J. L., and C. W. Mueller(1986), "Absenteei sm and turnover of hospital employees," Monogr aphs in Organizational Behavior and Industrial Relations, 5, JAI Press Inc.
24.Van Dyne, L., Graham, J. W., & Dienesch, R. M.(1994), "Organizational Citizenship Behavior: Construct redefinition, measurement, and validation." Academy of Management Journal, 37, pp. 765-802.
25.Winnubst, J. A. M.(1984), "Stress in organizati ons", In P. J. D. Drench, et al.(Ed.), Handbook of Work and Organizational Psychology, Vol. 1, John Wiley & Sons.
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