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ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.14 No.3 pp.201-208
DOI :

고객관점의 음식물처리기 개발을 위한 QFD를 활용한 제품품질요인 분석

이 재 광* ,이 태 양**
* 한국산업기술대학교 e-비즈니스학과 교수,** (주)범용테크놀러지 대표

Analysis of Product Quality Characteristics Using QFD for Food Waste Disposer Development from Customer Perspective

Jae-Kwang Lee*, Tae-Yang Lee**
*Korea Polytechnic University Department of e-Business
** Beomyong Technology

Abstract

Recently the market of the food waste disposer has increased. Therefore, many companies in the developmentof food garbage disposer has been increasing interest. In this study, we used QFD (Quality FunctionDevelopment) to find out the quality factors for the development of the food waste disposer reflecting theconsumer needs. HOQ (House Of Quality) showing the correlation between consumer characteristic andengineering characteristic was written by investigating the consumer needs based on the consumer complaintsand survey. In addition, we generated the CTQ (Critical To Quality) reflecting the weighting of the importanceof the parts. As the research result, the important quality factors for the food garbage disposer were thegrinding capability, drying, and odor emission features. The crushing motor associated with grinding anddehydration appeared as the most important quality factors among the parts. Second thing was the fan motorassociated with odor. The findings will be able to contribute to the development of the food waste disposerreflecting the consumer needs.
QFD,HOQ,VOC,품질요인,음식물처리기
23 이재광(201~208).pdf785.8KB

Reference

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