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ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.14 No.2 pp.205-212
DOI :

KANO모델을 기반으로 한 강의 만족도에 미치는 요인에 대한 분석

조 용 욱*
*인덕대학교 테크노경영학과

Analysis for the Factors that Influence College Student‘s Satisfaction of Teaching based on Kano Model

Yong-Wook Cho*

Abstract

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction. we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements. which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, we analyzes the factors that influence College Student's Satisfaction of teaching using Kano Model, Timko's CS-Coefficient.
Kano Model,Timko's CS-Coeffient,Student's Satisfaction of teaching
8 조용욱(205-212).pdf471.7KB

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