ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.15 No.1 pp.259-269
DOI : https://doi.org/10.12812/ksms.2013.15.1.259
DOI : https://doi.org/10.12812/ksms.2013.15.1.259
KANO모델을 기반으로 한 품질속성 평가방법론 제안
Propose new methodology based on Kano's Model
Received January 20, 2013; Revision Received March 9, 2013; Accepted March 9, 2013.
Abstract
Customer satisfaction is an ever-growing concern of management throughout the world. To find the way toincrease customer satisfaction, we must understand customer requirements. Kano distinguishes between threetypes of product requirements(:must-be, one-dimensional, attractive requirements which influence customersatisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based onKano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. Asthere were a few limitations on the Kano's method and on the Timko's customer satisfaction index method.The objective of this study is to provide improved methodology based on the Kano's method. One case studiesare solved by the proposed method.
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Reference
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12.Cho Yong Wook,"Analysis for the Factors that Influence College Student's Satisfaction of Teaching based on Kano Model ", Journal of the Korea Safety Management& Science, Vol.14,No.2,, pp,208-212, 2012.
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15.Timko, M. "An experiment in continuous analysis", Center for Qquality of Management Journal, 2(4), 17-20, 1993.
2.Kim Tai Young,Seong Pil Yoon, Sunk Uk Lim, In Hee Cho" Generating Creative Ideas using Kana Model and I-D Matrix ", Journal of the Korea Safety Management&Science, Vol.10,No.3, pp.267-273, 2008.
3.Roh Gook Park,Sang-Bok Ree"'Propose new product development process including using of Kano's attractive factor and Timko's customer satisfaction index ",Journal of the Korea Safety Management& Science, Vol.11,No.4,pp 237~245,
4.Song Jae Ki, " an estimate of an approval rating using a survey of public opinion", mathtaegu.cafe24.com/zbxe/outpage/statistic/data/shi story1-4.hwp. Ah- Reum Shin, Sangbok Ree, A Study on the Development of Total Customer Satisfaction Coefficient based on Kano Model, IE Interfaces, Vol.20,No.4, pp479-487,2007.
5.Ah- Reum Shin, Sangbok Ree, A Study on the Development of Total Customer Satisfaction Coefficient based on Kano Model, IE Interfaces, Vol.20,No.4, pp479-487,2007.
6.Yang, Kwang Mo, Cho, Yong Wook, Kang, Kyong Sik, "A Study on Decision Making for Machine Selection Using S/N ratio", Korea management Engineers Society, Vol.8,No.1, pp.125-135,2003.
7.Yoon Jae Wook, Lee Hee Young," An Empirical Comparative Analysis Between Kano and Improved Kano Methods ", Journal of the Korean society for quality management, Vol.37, No4, pp.31-42, 2009.
8.Lee Hee Young, Yoon Jae Wook, "An Empirical Comparative Analysis Between Kano and Improved Kano Methods-", Journal of the Korean society for quality management 2008 Spring Conference Science, 2008..
9.Sung-Uk Lim,Young-Taek Park," Potential Customer Satisfaction Improvement Index based on Kano Model "Journal of the Korean society for quality management, Vol.38, No2, pp.248-261, 2010.
10.Cho Yong-Wook, Park Myeong-Kyu, Kim Yong- Beom, "The Development of Decision Model for Robot Selection", Journal of the Korea Safety Management&Science, Vol.1,No.1,1999
11.Cho Yong-Wook, Yang Jeong-Hoe, "Selecting the Optimal Preferred Facilities with Multiple Attribute", Korea management Engineers Society,Vol.8,No.2, pp.135-145, 2003.
12.Cho Yong Wook,"Analysis for the Factors that Influence College Student's Satisfaction of Teaching based on Kano Model ", Journal of the Korea Safety Management& Science, Vol.14,No.2,, pp,208-212, 2012.
13.Tae-Yeon Cho, "Determination of the CTQ of Digital Camera Integrating Kano model & AHP ", Journal of the Korea Safety Management& Science, 2010 Spring Conference Science, pp 359-369, 2010
14.Emery, C., and Tian, R."Schoolwork as products, profrssors as customers: a practical teaching approach in business education", Journal of Education for Business, Vol. 78, No. 2, pp.97-102, 2002.
15.Timko, M. "An experiment in continuous analysis", Center for Qquality of Management Journal, 2(4), 17-20, 1993.
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