ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.15 No.3 pp.133-141
DOI : https://doi.org/10.12812/ksms.2013.15.3.133
DOI : https://doi.org/10.12812/ksms.2013.15.3.133
추상화계층에 기반한 작업영역분석의 모델링 개념 및 적용 원칙
Work Domain Analysis Based on Abstraction Hierarchy: Modelling Concept and Principles for Its Application
Received July 18, 2013; Revision Received September 2, 2013; Accepted September 5, 2013.
Abstract
structure of a work domain that human operators interact with through human-system interfaces. Abstractionhierarchy (AH) is a multi-level, hierarchical knowledge representation framework for modeling the functionalstructure of any kinds of systems. Thus, WDA based on AH aims to identify the functional knowledgestructure of a work domain. AH has been used in a range of work domains and problems to model theirfunctional knowledge structure and has proven its generality and usefulness. However, many of researchers andsystem designers have reported that it is never easy to understand the concepts underlying AH and use iteffectively for WDA. This would be because WDA is a form of work analysis that is different from othertypes of work analysis techniques such as task analysis and AH has several unique characteristics that aredifferentiated from other types of function analysis techniques used in systems engineering. With this issue inmind, this paper introduces the concepts of WDA based on AH and offers a comprehensive list of references.Next, this paper proposes a set of principles for effectively applying AH for work domain analysis, which aredeveloped based on the author‘s experiences, consultation with experts, and literature reviews.
Work Domain Analysis,Cognitive Work Analysis,Abstraction Hierarchy,Functional Modeling,Human-System Interaction,Cognitive Task Analysis
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Reference
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2.Ahlstrom, Ulf. (2005). "Work Domain Analysis for Air Traffic Controller Weather Displays.", Journal of Safety Research, 36(2): 159-169.
3.Bisantz, Ann M and Kim J. Vicente. (1994). " Making the Abstraction Hierarchy Concrete.", International Journal of Human-Computer S tudies, 40(1): 83-117.
4.Burns, Catherine M and Kim J. Vicente. (19 95). "A Framework for Describing and Under standing Interdisciplinary Interactions in D esign.", Proceedings of the 1st Conference on Designing Interactive Systems.
5.Burns, Catherine M, Johnson Kuo, and Sylvia Ng. (2003). "Ecological Interface Design: a New Approach for Visualizing Network M anagement.", Computer Networks, 43(3): 369 -388.
6.Burns, Catherine M, Ann M. Bisantz, and E milie M. Roth. (2004). "Lessons from a C omparison of Work Domain Models: Repre sentational Choices and Their Implications.", Human Factors, 46(4): 711-727.
7.Cowan, F. Scott, Janet K. Allen, and Farrokh Mistree. (2006). "Functional Modelling in Eng ineering Design: a Perspectival Approach Featuring Living Systems Theory.", Systems Research and Behavioral Science, 23(3): 365-381.
8.Diaper, Dan and Neville Stanton. (Eds.). 2004. The Handbook of Task Analysis for Hum an-Computer Interaction, Lawrence Erlbaum.
9.Hajdukiewicz, John R, Kim J. Vicente, D.J. Do yle, Paul Milgram, and Catherine M. Burns. (2001). "Modeling a Medical Envrionment: an Ontology for Integrated Medical Informatics Design.", International Journal of Medical Infor matics, 62(1): 79-99.
10.Hajdukiewicz, Jonh R and Kim J Vicente. (2004). "A Theoretical Note on the Relationship between Work Domain Analysis and Task Analysis.", Theoretical Issues in Ergonomics Science, 5(6): 527-538.
11.Ham, Dong-Han and Wan Chul Yoon. (2001). "The Effects of Presenting Functionally A bstracted Information in Fault Diagnosis Tasks.", Reliability Engineering and System Safety, 73(2): 103-119.
12.Ham, Dong-Han and Wan Chul Yoon. (2001). "Design of Information Content and Layout for Process Control Based on Goal-Means Domain Analysis.", Cognition, Technology, and Work, 3(4): 205-223.
13.Ham, Dong-Han, Jeongyun Heo, Peter Fos sick, William Wong, Sanghyun Park, Chiwon Song, and Mike Bradley. (2006). "Conceptual Framework and Models for Identifying and Organizing Usability Impact Factors of Mobile Phones.", Proceedings of OZCHI 2006.
14.Higgins, P.G. (1999). Job Shop Scheduling: Hybrid Intelligent Human-Computer Para digm. Unpublished Ph.D. Thesis, The Unive rsity of Melbourne.
15.Jansson, Anders, Eva Olsson, and Mikael Erl andsson. (2006). "Bridging the Gap between Analysis and Design: Improving Existing Driver Interfaces with Tools from the Framework of Cognitive Work Analysis.", Cognition, Technology and Work, 8(1): 41-49.
16.Kossiakoff, Alexander and William N. Sweet. (2003). Systems Engineering: Principles and Practice, Wiley.
17.Kwon, Gyuhyun, Dong-Han Ham, and Wan C hul Yoon. 2007. Evaluation of Software Us ability Using Scenarios Organized by Abs traction Structure. Proceedings of European Conference on Cognitive Ergonomics.
18.Leveson, Nacy. 2000. Intent Specifications: A n Approach to Building Human-Centred Spec ifications, IEEE Transactions on Software Engineering. 26(1): 15-35.
19.Lind, Morten. (2003). "Making Sense of the Abstraction Hierarchy in the Power Plant Domain.", Cognition, Technology and Work, 5(2): 67-81.
20.Lintern, Gavan. (2006). "A Functional Works pace ofr Military Analysis of Insurgent Oper ations.", International Journal of Industrial Ergonomics, 36(5): 409-422.
21.Mazaeva, N and A.M. Bisantz. (2007). "On the Representation of Automation Using a Work Domain Analysis.", Theoretical Issues in Ergonomics, 8(6): 509-530.
22.Miller, Anne. (2004). "A Work Domain Anal ysis Framework for Modelling Intensive Care Unit Patients.", Cognition, Technology and Work, 6(4): 207-222.
23.Naikar, Neelam and Penelope M. Sanderson. (1999). "Work Domain Analysis for Training System Definition and Acquisition.", The International Journal of Aviation Psychology, 9(3): 271-290.
24.Naikar, Neelam and Penelope M. Sanderson. (2001). "Evaluating Design Proposals for Complex Systems with Work Domain Analysis.", Human Factors, 43(4): 529-542.
25.Naikar, Neelam, B. Pearce, D. Drumm and Penelope M. Sanderson. (2003). "Designing Teams for First-of-a-Kind Complex Systems Using the Initial Phases of Cognitive Work Analysis: A Case Study.", Human Factors, 42(2): 202-217.
26.Naikar, Neelam. (2013). Work Domain Anal ysis: Concepts, Guidelines, and Cases, CRC Press.
27.Rasmussen, Jens. (1986). Information Proce ssing and Human-Machine Interaction: An Approach to Cognitive Engineering, North-Holland.
28.Rasmussen, Jens, Annelise Pejtersen, and L. P. Goodstein. (1994). Cognitive Systems Engi neering, John & Wiley Sons.
29.Skyttner, Lars. (2005). General Systems The ory, World Scientific.
30.Vicente, Kim J. (1999). Cognitive Work Anal ysis, Lawrence Erlbaum Associates.
31.Vicente, Kim. J. (1999). "Wanted: Psychologi cally Relevant, Device- and Event-Independe nt Work Analysis Techniques.", Interacting with Computers, 11(3): 237-254.
32.Vicente, Kim and Jens Rasmussen. (1992). "Ecological Interface Design: Theoretical Foundations.", IEEE Transactions on Systems, Man, and Cybernetics, 22(4): 589-606.
33.Wright, H, C. Mathers, J.P.R.B. Walton. (20 13). "Using Visualization for Visualization: A n Ecological Interface Design Approach to I nputting Data.", Computer & Graphics, 37(3): 202-213.
34.Xu, Wei, Marvin J. Dainoff, and Leonard S. Mark. (1999). "Facilitate Complex Search Ta sks in Hypertext by Externalizing Functional Properties of a Work Domain.", International Journal of Human-Computer Interaction, 11 (3): 201-229.
2.Ahlstrom, Ulf. (2005). "Work Domain Analysis for Air Traffic Controller Weather Displays.", Journal of Safety Research, 36(2): 159-169.
3.Bisantz, Ann M and Kim J. Vicente. (1994). " Making the Abstraction Hierarchy Concrete.", International Journal of Human-Computer S tudies, 40(1): 83-117.
4.Burns, Catherine M and Kim J. Vicente. (19 95). "A Framework for Describing and Under standing Interdisciplinary Interactions in D esign.", Proceedings of the 1st Conference on Designing Interactive Systems.
5.Burns, Catherine M, Johnson Kuo, and Sylvia Ng. (2003). "Ecological Interface Design: a New Approach for Visualizing Network M anagement.", Computer Networks, 43(3): 369 -388.
6.Burns, Catherine M, Ann M. Bisantz, and E milie M. Roth. (2004). "Lessons from a C omparison of Work Domain Models: Repre sentational Choices and Their Implications.", Human Factors, 46(4): 711-727.
7.Cowan, F. Scott, Janet K. Allen, and Farrokh Mistree. (2006). "Functional Modelling in Eng ineering Design: a Perspectival Approach Featuring Living Systems Theory.", Systems Research and Behavioral Science, 23(3): 365-381.
8.Diaper, Dan and Neville Stanton. (Eds.). 2004. The Handbook of Task Analysis for Hum an-Computer Interaction, Lawrence Erlbaum.
9.Hajdukiewicz, John R, Kim J. Vicente, D.J. Do yle, Paul Milgram, and Catherine M. Burns. (2001). "Modeling a Medical Envrionment: an Ontology for Integrated Medical Informatics Design.", International Journal of Medical Infor matics, 62(1): 79-99.
10.Hajdukiewicz, Jonh R and Kim J Vicente. (2004). "A Theoretical Note on the Relationship between Work Domain Analysis and Task Analysis.", Theoretical Issues in Ergonomics Science, 5(6): 527-538.
11.Ham, Dong-Han and Wan Chul Yoon. (2001). "The Effects of Presenting Functionally A bstracted Information in Fault Diagnosis Tasks.", Reliability Engineering and System Safety, 73(2): 103-119.
12.Ham, Dong-Han and Wan Chul Yoon. (2001). "Design of Information Content and Layout for Process Control Based on Goal-Means Domain Analysis.", Cognition, Technology, and Work, 3(4): 205-223.
13.Ham, Dong-Han, Jeongyun Heo, Peter Fos sick, William Wong, Sanghyun Park, Chiwon Song, and Mike Bradley. (2006). "Conceptual Framework and Models for Identifying and Organizing Usability Impact Factors of Mobile Phones.", Proceedings of OZCHI 2006.
14.Higgins, P.G. (1999). Job Shop Scheduling: Hybrid Intelligent Human-Computer Para digm. Unpublished Ph.D. Thesis, The Unive rsity of Melbourne.
15.Jansson, Anders, Eva Olsson, and Mikael Erl andsson. (2006). "Bridging the Gap between Analysis and Design: Improving Existing Driver Interfaces with Tools from the Framework of Cognitive Work Analysis.", Cognition, Technology and Work, 8(1): 41-49.
16.Kossiakoff, Alexander and William N. Sweet. (2003). Systems Engineering: Principles and Practice, Wiley.
17.Kwon, Gyuhyun, Dong-Han Ham, and Wan C hul Yoon. 2007. Evaluation of Software Us ability Using Scenarios Organized by Abs traction Structure. Proceedings of European Conference on Cognitive Ergonomics.
18.Leveson, Nacy. 2000. Intent Specifications: A n Approach to Building Human-Centred Spec ifications, IEEE Transactions on Software Engineering. 26(1): 15-35.
19.Lind, Morten. (2003). "Making Sense of the Abstraction Hierarchy in the Power Plant Domain.", Cognition, Technology and Work, 5(2): 67-81.
20.Lintern, Gavan. (2006). "A Functional Works pace ofr Military Analysis of Insurgent Oper ations.", International Journal of Industrial Ergonomics, 36(5): 409-422.
21.Mazaeva, N and A.M. Bisantz. (2007). "On the Representation of Automation Using a Work Domain Analysis.", Theoretical Issues in Ergonomics, 8(6): 509-530.
22.Miller, Anne. (2004). "A Work Domain Anal ysis Framework for Modelling Intensive Care Unit Patients.", Cognition, Technology and Work, 6(4): 207-222.
23.Naikar, Neelam and Penelope M. Sanderson. (1999). "Work Domain Analysis for Training System Definition and Acquisition.", The International Journal of Aviation Psychology, 9(3): 271-290.
24.Naikar, Neelam and Penelope M. Sanderson. (2001). "Evaluating Design Proposals for Complex Systems with Work Domain Analysis.", Human Factors, 43(4): 529-542.
25.Naikar, Neelam, B. Pearce, D. Drumm and Penelope M. Sanderson. (2003). "Designing Teams for First-of-a-Kind Complex Systems Using the Initial Phases of Cognitive Work Analysis: A Case Study.", Human Factors, 42(2): 202-217.
26.Naikar, Neelam. (2013). Work Domain Anal ysis: Concepts, Guidelines, and Cases, CRC Press.
27.Rasmussen, Jens. (1986). Information Proce ssing and Human-Machine Interaction: An Approach to Cognitive Engineering, North-Holland.
28.Rasmussen, Jens, Annelise Pejtersen, and L. P. Goodstein. (1994). Cognitive Systems Engi neering, John & Wiley Sons.
29.Skyttner, Lars. (2005). General Systems The ory, World Scientific.
30.Vicente, Kim J. (1999). Cognitive Work Anal ysis, Lawrence Erlbaum Associates.
31.Vicente, Kim. J. (1999). "Wanted: Psychologi cally Relevant, Device- and Event-Independe nt Work Analysis Techniques.", Interacting with Computers, 11(3): 237-254.
32.Vicente, Kim and Jens Rasmussen. (1992). "Ecological Interface Design: Theoretical Foundations.", IEEE Transactions on Systems, Man, and Cybernetics, 22(4): 589-606.
33.Wright, H, C. Mathers, J.P.R.B. Walton. (20 13). "Using Visualization for Visualization: A n Ecological Interface Design Approach to I nputting Data.", Computer & Graphics, 37(3): 202-213.
34.Xu, Wei, Marvin J. Dainoff, and Leonard S. Mark. (1999). "Facilitate Complex Search Ta sks in Hypertext by Externalizing Functional Properties of a Work Domain.", International Journal of Human-Computer Interaction, 11 (3): 201-229.
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