ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.15 No.4 pp.331-344
DOI : https://doi.org/10.12812/ksms.2013.15.4.331
DOI : https://doi.org/10.12812/ksms.2013.15.4.331
중소제조기업근로자의 상사에 대한 신뢰와 조직시민행동관계에서 조직신뢰의 매개적 역할에 관한 연구
Relationships between Superior Trust and Organizational Citizenship Behavior: The Mediating Role of Organizational Trust in Small-Medium Sized Manufacturing Enterprises
Received October 1, 2013; Revision Received November 30, 2013; Accepted November 30, 2013.
Abstract
This research examines the causal relationships between supervisor trust and organizational citizenshipbehavior(OCB) and the mediating role of organizational trust on OCB. Using the sample of 282 small andmedium sized enterprises’ employees, this study analyzes three alternative hypotheses centered aroundsupervisor trust, organizational trust, and OCB. The results show that supervisor trust has a strong positiveeffect on OCB. Second, organizational trust is positively related to OCB. Third, this research proves thatpartial mediating effects of organizational trust exist between supervisor trust(relational trust) and OCB(civicvirtue, sportsmanship). Finally, this research proves that a full mediating effect of organizational trust existsbetween supervisor trust(calculative trust) and OCB(sportsmanship).This study recommends supervisor trust, organizational trust be valued in order to increase OCB vital fororganizational effectiveness or productivity in small-medium sized manufacturing enterprises.
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Reference
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8.손은일·송정수·양필석·황태규(2009), "상사신뢰와 혁 신행동 간의 관계에 있어 조직몰입의 매개효과에 관한 연구,"「대한안전경영과학회지」, 11(1): 193-203.
9.이경재·송광선(2013), "조직의 안전문화에 대한 인 식이 개인의 직무만족, 조직몰입에 미치는 영향 – 조직신뢰의 매개효과-,"「대한안전경영과학회지」, 15(3): 71-81.
10.이시원(2000), "지방행정공무원의조직신뢰감에관한 연구," 정책분석평가학회보, 9(2): 1-19.
11.Baron, R. M. & Kenny, D. A.(1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Perso nality and Social Psychology, 51: 1173-1182.
12.Bateman, T. S. & Organ, D. W.(1983), "Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee Citizenship," Academy of Management Journal, 26: 587-595.
13.Butler, J. K. & Cantrell, R. S.(1984), A Behavioral Decision Theory Approach to Modeling Dynamic Trust in Superiors & Subordinates, Psychological Reports, 55: 19-28.
14.Carnevale, D. G. & Wechsler, B.(1992), "Trust in the Public Sector", Administration and Society, 23: 471-494.
15.Chaudhuri, A. & Holbrook, M. B.(2001), "The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty," Journal of Marketing, 65(2): 81-93.
16.Chen, Z. X., Aryee, S. & Budhwar, P. S.(2002), "Trust as a Mediator of the Relationship between Organizational Justice & Work Outcomes: Test of a Social Exchange Model," Journal of Organizational Behavior, 23: 267-285.
17.Chiu, Su-Fen, & Chen, Hsiao-Lan.(2005), "Relationship between Job Characteristics & Organizational Citizenship Behavior: The Mediational Role of Job Satisfaction," Social Behavior & Personality, 33(6): 523-540.
18.Colquitt, J. A. & Greenberg, J.(2003), "Organizational justice: A fair assessment of the state of the literature," In R. M. Kramer and T. R. Tyler(Eds). Trust in Organizations Frontiers of Theory and Research, Thousand Oaks: Sage.
19.Colquitt, J. A., Scott, B. A. & LePine, J A. (2007), "Trust, Trustworthiness, and Trust Propensity: A Meta-Analytic Test of Their Unique Relationships With Risk Taking and Job Performance," Journal of Applied Psychology, 92(4): 909-927.
20.Cook, J. D. & Wall, T. D. 1980), "New Work Attitude Measures of Trust, Organization Co mmitment and Personal Need Non-Fulfillment,", Journal of Occupational Psychology, 53: 39-52.
21.Costigan, R. D., Ilter, S. S. & Berman, J. J.(1998), " A Multi-Dimensional Study of Trust in Organizations," Journal of Managerial Issues, 10:. 303-317.
22.Daley, D. M. & Vasu, M. L.(1998), "Fostering Organizational Trust in North Carolina: The Pivotal Role of Administrator and Political Leaders", Administration & Social, 30: 62-83.
23.Detert, J. R. & Burris, E. R.(2007), " Leadership Behavior and Employee Voice: Is the Door Really Open?," Academny of Management Journal, 50(4): 869-884.
24.Fornell, C. & Lacker, D. F.(1981), "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, 18(February); 39-50.
25.Fox, A.(1974). Beyond Contract: Work, Power, & Trust Relations. London: Faber & Faber.
26.Gilbert, J. A. & Tang, T. L.(1988), "An Exam ination of Organizational Trust Antecedents," Pu blic Personnel Management, 27(3): 321-336.
27.Hart, K. M., Capps, H. R., Cangemi, J. & Caillouet, L. M.(1986), "Exploring organizational trust and its multiple dimensions: A case study at General Motors," Organization Development Journal, 4(2): 31-39.
28.Hosmer, L. T.(1995), "Trust: The Connecting Link Between Organizational Theory & Phil osophical Ethics," Academy of Management Rev iew, 20(2): 397-403.
29.House, Robert J., Hanges, Paul J., Javidan, M., Dorfman, P. W. & Gupta, V.(Eds)(2004), Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies, Thousand Oaks, CA: Sage, 677-678.
30.Jung, D. I. & Avolio, B. J.(2000), "Opening the Black Box: An Experimental investigation of the mediating effects of trust and value congruence on transformational and trasactional leadership," Journal of Organizational Behavior, December, 949-964.
31.Karambayya, R.(1989), "Organizational Citizens hip Behavior: Contextual Predictors and Organi zational Consequences," Ph. D. Dissertation, Northwestern University.
32.Konovsky, M. A. & Pugh, S. D.(1994), "Citizenship Behavior and Social Change", Acad emy of Management Journal, 37: 656-669.
33.Lewicki, R. J., MacAllister, D. J. & Bies, R. J. (1998), "Trust and Distrust: New Relationships and Realities", Academy of Management Revi ew, 23: 438-458.
34.Lewis, J. D. & Weigert, A.(1985), "Trust as Social Reality," Social Forces, 63: 967-985.
35.Mayer, R. C., Davis, J. H. & Schoorman, F. D. (1995), "An Integrative Model Of Organizational Trust," Academy of Management Reveiw, 20(3); 709-734.
36.McAllister, D. J.(1995), "Affect & Cognition -based Trust as Foundations for Interpersonal Cooperation in Organizations," Academy of Management Journal, 38: 24-59.
37.McCauley, D. P. & Kuhnert, K. W.(1992), A Theoretical Review & Empirical Investigation of Employee Trust in Management, Public Admini stration Quarterly, 16(2): 265-285.
38.Mishra, Aneil K.(1996), Organizational Respo nses to Crisis: The Centrality of Trust. In Kra mer, R. M., & Tyler, T. R. (eds.). Trust in Org anizations: Frontiers of Theory and Research. London: Sage Publications.
39.Nunnally, J. C. & Bernstein, I. H.(1994), Psycho metric Theory(3rd ed.), New York: McGraw -Hill.
40.Organ, D. W.(1988), Organizational citizenship behavior: The good soldier syndrome. Lexington, MA, England: Lexington Books/D. C. Heath and Com. xiii. 132.
41.Podsakoff, P. M., Mackenzie, S. B. & Bommer, W. H.(1996), "Transformational Leadership Beh avior & Substitutes for Leadership as Dete rminants of Employee Satisfaction, Commitment, Trust & Organizational Citizenship Behaviors," Journal of Management, 22: 259-298.
42.Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. & Podsakoff, N. P.(2003), Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88: 879-903.
43.Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H. & Fetter, R.(1990), "Transformational Leader Behaviors & Their Effects on Follower's Trust in Leader, Satisfaction and Organizational Citizenship Behaviors," Leadership Quarterly, 1: 615-622.
44.Puffer, S. M.(1987), "Prosocial Behavior, Nonc ompliant Behavior, & Work Performance among Commission Salespeople," Journal of Applied Psychology, 72(4): 615-621.
45.Robbins, S. P. & Judge, T. A.(2013), Organ izational Behavior(fifteenth Edition), Pren tice all.
46.Rousseau, D. M., Stikin, S. B., Burt, R. S. & Camerer, V.(1998), "Not so Different after all: A Cross-Discipline View of Trust," Academy of Management Review, 23: 393-404.
47.Schoorman, F. D., Mayer, R. C. & Davis, J. H. (2007), "An integrative model of organizational trust: Past, present, and future," Academy of Management Review 32(2): 344-354.
48.Simpson, J. A.(2007), "Psychological foundations of trust," Current Directions in Psychological Science, 16(5): 264-268.
49.Sirdeshmukh, D., Singh, J. & Sabol, B.(2002), "Consumer Trust, Value, and Loyalty in Relational Exchanges," Journal of Marketing, 66(1): 15-37.
50.Smith, C. A., Organ, D. W. & Near, J. P.(1983), "Organizational Citizenship Behavior: Its Nature and Antecedents," Journal of Applied Psych ology, 68: 653-663.
51.Somech, A. & Bogler, R.(2002), "Antecedents & Consequences of Teacher Organizational & Professional Commitment," Educational Administ ration Quarterly, 38(4): 555-577.
52.Tan, H. H. & Tan, C. S.(2000), "Toward the differentiation of trust in supervisor and trust in organization," Genetic Social, and Genetic Psychology Monographs, 126(2): 241-60.
53.Zacharatos, A., Barling, J. & Iverson, R. D. (2005), "High-Performance Work Systems and Occupational Safety," Journal of Applied Psych ology, 90(1): 77-93.
2.김두섭·강남준(2000), 회귀분석: 기초와 응용. 나남 출판.
3.김민강ㆍ박통희(2008), "신자유주의적 인사혁신의 맥락에서 인사공정성과 조직시민행동," 한국행정학 보, 42(3), 261-291.
4.김호균(2007a), "조직공정성인식, 조직신뢰, 조직시 민행동간 영향관계분석," 한국행정학보, 41(2): 69-94.
5.김호균(2007b), "부하가 인식하는 상사의 리더십이 직무만족에 미치는 영향연구: 상사신뢰의 매개역할 을 중심으로," 행정논총, 45(4): 167-193.
6.강정애·태정원·양혜현·김현아·조은영(2010), 리더십 론, 시그마프레스.
7.박광국·도운섭·박선의(1999), "조직신뢰도의 결정요 인에 관한 연구: 대구광역시를 중심으로,"「한국정 책학회보」, 8(3): 121-144.
8.손은일·송정수·양필석·황태규(2009), "상사신뢰와 혁 신행동 간의 관계에 있어 조직몰입의 매개효과에 관한 연구,"「대한안전경영과학회지」, 11(1): 193-203.
9.이경재·송광선(2013), "조직의 안전문화에 대한 인 식이 개인의 직무만족, 조직몰입에 미치는 영향 – 조직신뢰의 매개효과-,"「대한안전경영과학회지」, 15(3): 71-81.
10.이시원(2000), "지방행정공무원의조직신뢰감에관한 연구," 정책분석평가학회보, 9(2): 1-19.
11.Baron, R. M. & Kenny, D. A.(1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Perso nality and Social Psychology, 51: 1173-1182.
12.Bateman, T. S. & Organ, D. W.(1983), "Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee Citizenship," Academy of Management Journal, 26: 587-595.
13.Butler, J. K. & Cantrell, R. S.(1984), A Behavioral Decision Theory Approach to Modeling Dynamic Trust in Superiors & Subordinates, Psychological Reports, 55: 19-28.
14.Carnevale, D. G. & Wechsler, B.(1992), "Trust in the Public Sector", Administration and Society, 23: 471-494.
15.Chaudhuri, A. & Holbrook, M. B.(2001), "The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty," Journal of Marketing, 65(2): 81-93.
16.Chen, Z. X., Aryee, S. & Budhwar, P. S.(2002), "Trust as a Mediator of the Relationship between Organizational Justice & Work Outcomes: Test of a Social Exchange Model," Journal of Organizational Behavior, 23: 267-285.
17.Chiu, Su-Fen, & Chen, Hsiao-Lan.(2005), "Relationship between Job Characteristics & Organizational Citizenship Behavior: The Mediational Role of Job Satisfaction," Social Behavior & Personality, 33(6): 523-540.
18.Colquitt, J. A. & Greenberg, J.(2003), "Organizational justice: A fair assessment of the state of the literature," In R. M. Kramer and T. R. Tyler(Eds). Trust in Organizations Frontiers of Theory and Research, Thousand Oaks: Sage.
19.Colquitt, J. A., Scott, B. A. & LePine, J A. (2007), "Trust, Trustworthiness, and Trust Propensity: A Meta-Analytic Test of Their Unique Relationships With Risk Taking and Job Performance," Journal of Applied Psychology, 92(4): 909-927.
20.Cook, J. D. & Wall, T. D. 1980), "New Work Attitude Measures of Trust, Organization Co mmitment and Personal Need Non-Fulfillment,", Journal of Occupational Psychology, 53: 39-52.
21.Costigan, R. D., Ilter, S. S. & Berman, J. J.(1998), " A Multi-Dimensional Study of Trust in Organizations," Journal of Managerial Issues, 10:. 303-317.
22.Daley, D. M. & Vasu, M. L.(1998), "Fostering Organizational Trust in North Carolina: The Pivotal Role of Administrator and Political Leaders", Administration & Social, 30: 62-83.
23.Detert, J. R. & Burris, E. R.(2007), " Leadership Behavior and Employee Voice: Is the Door Really Open?," Academny of Management Journal, 50(4): 869-884.
24.Fornell, C. & Lacker, D. F.(1981), "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, 18(February); 39-50.
25.Fox, A.(1974). Beyond Contract: Work, Power, & Trust Relations. London: Faber & Faber.
26.Gilbert, J. A. & Tang, T. L.(1988), "An Exam ination of Organizational Trust Antecedents," Pu blic Personnel Management, 27(3): 321-336.
27.Hart, K. M., Capps, H. R., Cangemi, J. & Caillouet, L. M.(1986), "Exploring organizational trust and its multiple dimensions: A case study at General Motors," Organization Development Journal, 4(2): 31-39.
28.Hosmer, L. T.(1995), "Trust: The Connecting Link Between Organizational Theory & Phil osophical Ethics," Academy of Management Rev iew, 20(2): 397-403.
29.House, Robert J., Hanges, Paul J., Javidan, M., Dorfman, P. W. & Gupta, V.(Eds)(2004), Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies, Thousand Oaks, CA: Sage, 677-678.
30.Jung, D. I. & Avolio, B. J.(2000), "Opening the Black Box: An Experimental investigation of the mediating effects of trust and value congruence on transformational and trasactional leadership," Journal of Organizational Behavior, December, 949-964.
31.Karambayya, R.(1989), "Organizational Citizens hip Behavior: Contextual Predictors and Organi zational Consequences," Ph. D. Dissertation, Northwestern University.
32.Konovsky, M. A. & Pugh, S. D.(1994), "Citizenship Behavior and Social Change", Acad emy of Management Journal, 37: 656-669.
33.Lewicki, R. J., MacAllister, D. J. & Bies, R. J. (1998), "Trust and Distrust: New Relationships and Realities", Academy of Management Revi ew, 23: 438-458.
34.Lewis, J. D. & Weigert, A.(1985), "Trust as Social Reality," Social Forces, 63: 967-985.
35.Mayer, R. C., Davis, J. H. & Schoorman, F. D. (1995), "An Integrative Model Of Organizational Trust," Academy of Management Reveiw, 20(3); 709-734.
36.McAllister, D. J.(1995), "Affect & Cognition -based Trust as Foundations for Interpersonal Cooperation in Organizations," Academy of Management Journal, 38: 24-59.
37.McCauley, D. P. & Kuhnert, K. W.(1992), A Theoretical Review & Empirical Investigation of Employee Trust in Management, Public Admini stration Quarterly, 16(2): 265-285.
38.Mishra, Aneil K.(1996), Organizational Respo nses to Crisis: The Centrality of Trust. In Kra mer, R. M., & Tyler, T. R. (eds.). Trust in Org anizations: Frontiers of Theory and Research. London: Sage Publications.
39.Nunnally, J. C. & Bernstein, I. H.(1994), Psycho metric Theory(3rd ed.), New York: McGraw -Hill.
40.Organ, D. W.(1988), Organizational citizenship behavior: The good soldier syndrome. Lexington, MA, England: Lexington Books/D. C. Heath and Com. xiii. 132.
41.Podsakoff, P. M., Mackenzie, S. B. & Bommer, W. H.(1996), "Transformational Leadership Beh avior & Substitutes for Leadership as Dete rminants of Employee Satisfaction, Commitment, Trust & Organizational Citizenship Behaviors," Journal of Management, 22: 259-298.
42.Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. & Podsakoff, N. P.(2003), Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88: 879-903.
43.Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H. & Fetter, R.(1990), "Transformational Leader Behaviors & Their Effects on Follower's Trust in Leader, Satisfaction and Organizational Citizenship Behaviors," Leadership Quarterly, 1: 615-622.
44.Puffer, S. M.(1987), "Prosocial Behavior, Nonc ompliant Behavior, & Work Performance among Commission Salespeople," Journal of Applied Psychology, 72(4): 615-621.
45.Robbins, S. P. & Judge, T. A.(2013), Organ izational Behavior(fifteenth Edition), Pren tice all.
46.Rousseau, D. M., Stikin, S. B., Burt, R. S. & Camerer, V.(1998), "Not so Different after all: A Cross-Discipline View of Trust," Academy of Management Review, 23: 393-404.
47.Schoorman, F. D., Mayer, R. C. & Davis, J. H. (2007), "An integrative model of organizational trust: Past, present, and future," Academy of Management Review 32(2): 344-354.
48.Simpson, J. A.(2007), "Psychological foundations of trust," Current Directions in Psychological Science, 16(5): 264-268.
49.Sirdeshmukh, D., Singh, J. & Sabol, B.(2002), "Consumer Trust, Value, and Loyalty in Relational Exchanges," Journal of Marketing, 66(1): 15-37.
50.Smith, C. A., Organ, D. W. & Near, J. P.(1983), "Organizational Citizenship Behavior: Its Nature and Antecedents," Journal of Applied Psych ology, 68: 653-663.
51.Somech, A. & Bogler, R.(2002), "Antecedents & Consequences of Teacher Organizational & Professional Commitment," Educational Administ ration Quarterly, 38(4): 555-577.
52.Tan, H. H. & Tan, C. S.(2000), "Toward the differentiation of trust in supervisor and trust in organization," Genetic Social, and Genetic Psychology Monographs, 126(2): 241-60.
53.Zacharatos, A., Barling, J. & Iverson, R. D. (2005), "High-Performance Work Systems and Occupational Safety," Journal of Applied Psych ology, 90(1): 77-93.
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