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ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.16 No.2 pp.193-201

외식업 종사자의 직무특성이 직무만족과 스트레스에 미치는 효과와 사회적 지원의 조절효과

안 관 영*
*상지대학교 경영학과

The effects of job characteristics on job satisfaction and stress, and the moderating effect of social support in food service business

Kwan Young Ahn*
*Department of Business Administration, Sangji University
Received April 24, 2014; Revision Received June 13, 2014; Accepted June 19, 2014.


This paper reviewed the effects of job characteristics(role conflicts, emotional labor, job importance and jobautonomy) on satisfaction and stress, and the moderating effect of social support. Based on 2,982 questionnairesamong raw data of Korea Safety and Health Agency’s national survey, the results of multiple regressionanalysis appeared as follow; 1) role conflict effect negatively on job satisfaction, and emotional labor, jobimportance and job autonomy effect positively on job satisfaction. 2) role conflict effect positively on stress,and emotional labor, job importance and job autonomy effect negatively on stress. 3) social support moderatespositively 2 relationships-between role conflict and job satisfaction, between job autonomy and job satisfaction,but moderates negatively between job autonomy and stress.



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