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ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.16 No.4 pp.397-403
DOI : https://doi.org/10.12812/ksms.2014.16.4.397

Importance Performance Analysis using SN ratio

Yong-Wook Cho*†
*Department of Technology & Systems Management, Induk University
†Corresponding Author: Cho Yong Wook, Induk University, 12, Choansan-ro, Nowon-gu, Seoul, Korea, Tel 02-950-7605, E-mail: ywcho@induk.ac.kr
October 20, 2014 November 10, 2014 November 30, 2014

Abstract

The objective of this studyis to provide improved methodology based on the IPA method. One case studies are solved by the proposed method.
this study present the method that give value to use SN(Signal-to-Noise) ratio in IPA.
A case study of lecture satisfaction are solved by the proposed method and the existing method. Also, the result is compared with the existing method using Mean and the proposed method using SN ratio.
PA(Importance- Performance Analysis), SN ratio

SN비를 이용한 중요도 만족도 분석

조용욱*†
*인덕대학교 테크노경영학과

초록

 

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Reference

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