ISSN : 2288-1484(Online)
DOI : https://doi.org/10.12812/ksms.2015.17.3.247
The Effects of Emotional Labor and Moderating Effect of Social Support and Job Autonomy on Retailing services employee's
Abstract
The result of the verification in this study is as follows:
First, effects of emotional labor on burnout was found to be statistically significant, second, as for the path-coefficient for “emotional labor→emotion work” and “emotional labor → job satisfaction” was not statistically significant, while the path-coefficient for “emotional labor → service level” was found to be statistically significant. Third, effects of emotion work on job satisfaction was found statistically significant, fourth, emotion work on the service level was found statistically significant, fifth, effects of false face acting on emotion work was found statistically significant, sixth, effects of false face acting on burnout was statistically significant, seventh, moderating were found statistically significant and lastly, moderating effects of the relationship between emotion work from job autonomy and organization performance was not verified in job satisfaction, while emotion work, job autonomy, and interaction variable in service level were statistically significant.
유통업 종사자의 감정노동 영향과 사회적 지원 및 직무자율성의 조절효과
초록
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