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ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.19 No.3 pp.151-164
DOI : http://dx.doi.org/10.12812/ksms.2017.19.3.151

The Effects of Success Factors of Six Sigma on Change Management Activity and Business Performance

Gil-Sang Jang*,Wan-Jun An**
*Dept. of Management Information Systems, University of Ulsan
**Graduate School of Business Administration, University of Ulsan
E-mail: gsjang@ulsan.ac.kr
† Corresponding Author : Gil-Sang Jang, Department of Management Information Systems, UNIVERSITY OF ULSAN. 93, Daehak-ro, Nam-gu, Ulsan

Abstract

This study is an empirical study on the relationships among success factors of six sigma(support of top management, education and training, performance-based reward, customer and quality focused thought) on change management activity and business performance. In particular, mediating effect of change management activity on the relationship between success factors of six sigma and business performance is empirically analysed to find causes and impacts among these variables. The study results are as follows: First, there were positive relationships between critical success factors of six sigma(except support of top management) and change management activity. Second, there was also a positive relationship between change management activity and business performance. Third, there were also positive relationships between critical success factors of six sigma and business performance. Finally, change management activity was partial mediating effects on the relationship between critical success factors of six sigma(education and training, performance-based reward, customer and quality focused thought) and business performance. On the other hand, support of top management had no mediating effect on business performance.

6시그마 성공요인이 변화관리활동과 경영성과에 미치는 영향

장길상*,안완준**
*울산대학교 경영정보학과, **울산대학교 경영대학원

초록

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