Journal Search Engine

to

Search Advanced Search Adode Reader(link)
Download PDF Export Citation Korean Bibliography PMC Previewer
ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.19 No.4 pp.209-219
DOI : http://dx.doi.org/10.12812/ksms.2017.19.4.209

Improvements of logistics service focusing on value factors utilizing QFD

Youg-Suk Jung*,Kyung-Sik Kang**
*ADIDAS Korea
**Department of Industrial Management Engineering, MYONGJI University
†Corresponding Author : Kyung-Sik Kang, Industrial and Engineering, Myongji University

Abstract

Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.

QFD를 활용한 가치요소 중심의 물류서비스 개선방안

정용석*,강경식**
*아디다스코리아, **명지대학교 산업경영공학과

초록

Figure

Table

  1. SEARCH

  2. Online Submission

    http://submission.koreasafety.or.kr

  3. KSSM

    The Korean Society of Safety ManagementWaste Society

  4. Editorial Office
    Contact Information

    - Tel: +82.31.336.2844
    - Fax: +82.31.336.2845
    - E-mail: safety@mju.ac.kr