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Managing quality attributes using customer satisfaction coefficient
Journal of the Korea Safety Management & Science :: Vol.19 No.1 pp.157-167
DOI:http://dx.doi.org/10.12812/ksms.2017.19.1.157 Download PDF Export Citation
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A modified Importance-Satisfaction analysis using Kano's model
Journal of the Korea Safety Management & Science :: Vol.15 No.1 pp.241-248
DOI:https://doi.org/10.12812/ksms.2013.15.1.241 Download PDF Export Citation
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